Terms and Conditions

Terms Of Service

When purchasing products on the website you confirm and acknowledge that: (a) You are legally entitled to purchase alcohol and that you can provide sufficient evidence of that entitlement on request prior to or upon delivery of the products. (b) All information supplied by you to us is true and correct at the time you make any purchase on the website.

Prices quoted on our website are inclusive of NZ taxes. You must pay the full price quoted on the website at the time the order is submitted. Prices are given in New Zealand dollars. We are not responsible for local taxes where international orders are concerned. However our international shipping agents Nzwinehome ( www.nzwinehome.co.nz ) endeavours to take care of all of these except Singapore where it is due to the courier upon receipt of goods. Please enquire if further details required.

We will use our best endeavours to dispatch orders no later than two business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. In the event that we fail to deliver any products within 7 working days inside NZ, you may elect to cancel your order in respect only of the products not delivered unless we have contacted you and you have agreed to delivery at a later date. Overseas deliveries will be contacted with a time estimate on delivery.

Where we fail to deliver or delay delivery of your order or part of your order or where any loss is incurred by you in relation to such delivery and is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order, as we may determine (in our sole discretion).

Advice regarding order shortages or damage in transit must be given to our Customer Services team no later than three days after receipt of products. Delivery is complete when the products reach the address you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.

Privacy Policy

This website is designed solely to allow Pyramid Valley Vineyards to communicate and sell its wines with the world. Never will any of this information be made public or shared without your consent Your use of the website may generate certain information that will be recorded electronically by us. Information of this type may include, for example, your email address, your usage statistics, etc. We will also record your contact details, credit information and any related personal details that you supply solely for the supply of goods and/or information. Again this information will not be sold, shared or distributed in any way. We thank you in advance for taking the opportunity to entrust us as we

Refund Policy

After we have accepted your order for the products, you may not cancel the order without our consent once the courier is in receipt of goods. We handle all orders in good faith and please let us know immediately if you have made an error. (a) Returns for credit will be given at our discretion. The cost of return is your responsibility. (b) Once the wines have left Pyramid Valley it is the responsibility of the courier to ensure timely delivery and handling of the wine. We endeavour to do everything we can to enable this to happen but take no responsibility for their actions or lack of. Please contact us immediately if you have any problems with the shipping agent or courier.

All wines from Pyramid Valley are unfined and unfiltered and the purchase of these wines assumes that you (the purchaser) understands that these wines are natural products and reflect this in their being.

Sorry we do not accept returns on wines for being cloudy as we do promise that we don’t use any fining agents.